PRIVACY POLICY
NexVape Wholesale ("we," "us," "our") operates this website and related services to provide customers with access to our products, information, and wholesale ordering platform (the "Services"). Our online store is powered by Shopify, which enables us to securely provide our Services.
This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, place an order, create an account, communicate with us, or otherwise interact with our Services.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
Depending on how you interact with our Services, we may collect the following categories of personal information:
Contact Information
- Full name
- Billing address
- Shipping address
- Telephone number
- Email address
Payment Information
- Payment method details
- Transaction records
- Billing information
- Payment confirmations
Please note that payment information is processed securely through our payment providers and is not stored directly by NexVape Wholesale.
Account Information
- Username
- Password
- Account preferences
- Security information
Order & Transaction Information
- Products viewed
- Items added to cart
- Purchase history
- Returns and exchanges
- Order preferences
Communication Information
- Customer service enquiries
- Email correspondence
- Support requests
Device & Technical Information
- IP address
- Browser type
- Device information
- Network connection data
- Website usage information
Website Activity Information
- Pages visited
- Time spent on pages
- Products viewed
- Website navigation behaviour
How We Collect Your Information
We collect personal information from:
Information You Provide Directly
When you:
- Create an account
- Place an order
- Subscribe to marketing communications
- Contact customer support
- Submit enquiries
Automatic Technologies
We may collect information automatically through:
- Cookies
- Analytics tools
- Website tracking technologies
- Device identifiers
Service Providers
Information may also be collected or processed by trusted third-party providers that assist us with:
- Payment processing
- Website hosting
- Order fulfilment
- Shipping services
- Marketing activities
- Customer support
How We Use Your Information
We use personal information to:
Process Orders and Deliver Services
- Fulfil purchases
- Process payments
- Manage accounts
- Arrange shipping
- Handle returns and exchanges
Improve Customer Experience
- Personalise website content
- Recommend products
- Remember customer preferences
- Improve website functionality
Marketing Communications
Where permitted by law, we may send:
- Promotional emails
- Product updates
- Marketing offers
- Business announcements
You may unsubscribe from marketing communications at any time.
Security & Fraud Prevention
We use personal information to:
- Verify customer accounts
- Detect fraudulent activity
- Protect our business and customers
- Maintain website security
Legal Compliance
We may process information to:
- Comply with legal obligations
- Respond to lawful requests from authorities
- Enforce our policies and terms
- Protect our legal rights
Sharing Your Information
We may share your personal information with:
Service Providers
Including providers responsible for:
- Payment processing
- Website hosting
- IT services
- Shipping and logistics
- Analytics
- Customer support
Shopify
Our store is hosted by Shopify. Information provided through our website may be processed by Shopify in accordance with Shopify's Privacy Policy.
Marketing Partners
Where legally permitted, we may work with advertising and marketing partners to provide relevant marketing communications and website advertising.
Legal Requirements
We may disclose information where required by law or where necessary to:
- Protect our legal rights
- Investigate fraud
- Comply with court orders or regulatory requests
Business Transfers
If NexVape Wholesale is involved in a merger, acquisition, sale, or business restructuring, personal information may be transferred as part of that transaction.
Cookies & Tracking Technologies
Our website uses cookies and similar technologies to:
- Operate website functionality
- Remember user preferences
- Analyse website traffic
- Improve user experience
- Deliver relevant advertising
You can manage cookie settings through your browser preferences.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of external websites and encourage users to review their privacy policies before providing personal information.
Children's Privacy
Our products and Services are intended only for individuals who are legally permitted to purchase vaping and nicotine-related products within the United Kingdom.
We do not knowingly collect personal information from individuals under the age of 18. If we become aware that personal information has been collected from a minor, we will take appropriate steps to remove such information.
Data Security
We implement appropriate technical and organisational security measures to help protect personal information against unauthorised access, disclosure, alteration, or destruction.
However, no online system can guarantee complete security, and customers should exercise caution when transmitting sensitive information online.
Data Retention
We retain personal information only for as long as necessary to:
- Provide our Services
- Maintain customer accounts
- Fulfil legal obligations
- Resolve disputes
- Enforce agreements
Your Rights
Depending on your location and applicable law, you may have the right to:
- Access personal information we hold about you
- Correct inaccurate information
- Request deletion of your information
- Restrict or object to certain processing activities
- Withdraw consent where processing is based on consent
- Request a copy of your personal data
- Request transfer of your information to another provider
To exercise any of these rights, please contact us using the details below.
International Data Transfers
Your personal information may be processed or stored outside the United Kingdom or European Economic Area.
Where international transfers occur, we implement appropriate safeguards and legal mechanisms to protect personal information in accordance with applicable data protection laws.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or operational needs.
Any updates will be published on this page together with the revised effective date.
Contact Us
If you have any questions regarding this Privacy Policy, your personal information, or wish to exercise your privacy rights, please contact:
NexVape Wholesale
Email: info@nexvapewholesale.co.uk
For the purposes of applicable UK data protection legislation, NexVape Wholesale acts as the data controller of your personal informat