Returns & Refunds Policy

At NexVape Wholesale, we strive to ensure complete customer satisfaction. If you are not fully satisfied with your purchase, you may be eligible to return your item under the terms outlined below.

Return Period

We offer a 7-day return policy, meaning you must request a return within 7 days of receiving your order.

Return Eligibility

To qualify for a return, products must meet the following conditions:

• Unused and in the same condition as received.
• Sealed, unopened, and in their original packaging.
• Accompanied by proof of purchase, such as an order confirmation or receipt.
• All labels, tags, and product packaging must remain intact.

Returns that do not meet these requirements may not be accepted.

How to Request a Return

To initiate a return, please contact our customer support team at:

Email: info@nexvapewholesale.co.uk

Once your return request has been reviewed and approved, we will provide detailed instructions on how to return the item.

Please note that products returned without prior authorization will not be accepted.

Damaged, Faulty, or Incorrect Items

We recommend inspecting your order immediately upon delivery.

If you receive:

• A damaged product
• A faulty item
• An incorrect order

Please contact us as soon as possible so we can assess the issue and arrange an appropriate resolution.

Supporting photographs may be requested to assist with the investigation process.

Non-Returnable Items

For hygiene, safety, and clearance reasons, the following items cannot be returned:

• Sale or clearance products
• Gift cards
• Opened or used vaping products
• Any item not in its original condition

Exchanges

If you wish to exchange an item, the quickest solution is to return the original product (subject to approval) and place a new order for the desired replacement item.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the outcome of your refund request.

If approved:

• Refunds will be issued to your original payment method.
• Processing typically takes up to 10 business days after approval.
• Additional processing times may apply depending on your bank or card provider.

If more than 15 business days have passed since your refund was approved and you have not received your funds, please contact our support team.

Contact Us

For any questions regarding returns, refunds, or exchanges, please contact:

NexVape Wholesale Support Team
Email: info@nexvapewholesale.co.uk

We are committed to resolving all return and refund enquiries as quickly and efficiently as possible.